Customer Care AI Specialist at Lattice

The ideal candidate is a mid-level support professional who has specific experience managing AI chatbots or LLM-based support tools within platforms like Intercom or Zendesk. You should have a background in improving operational workflows and a technical interest in how automated knowledge bases translate into quality customer answers. **What makes it worth a look...** This is a fully remote role that offers a unique bridge between customer support and AI product management, allowing you to shape how a major people-success platform automates its user experience. The package is solid for the UK market and includes stock options, a learning and development budget, and stipends for internet and phone costs. **You might be a good fit if you...** * Have hands-on experience configuring Intercom’s Fin or similar AI support assistants. * Know how to analyze support data to identify gaps in documentation and automated response accuracy. * Are comfortable working across teams to align knowledge management with product updates.