Customer Care AI Specialist at Lattice

This role is perfect for a customer support professional who has pivoted into the technical side of support operations and specifically understands how to tune Intercom Fin or similar LLM-based chatbots. You need a background in managing knowledge bases and a proven track record of using data to improve automated customer workflows. **What makes it worth a look...** It is a rare chance to specialize in AI operations with a fully remote US-based team and a solid six-figure ceiling. Along with equity, you get unique perks like emergency weather support, an internet stipend, and a dedicated learning and development budget to keep your AI skills sharp. **You might be a good fit if you...** * Have hands-on experience configuring AI support agents or chatbots like Intercom Fin. * Are comfortable auditing support data to find where the AI is hallucinating or missing information. * Know your way around tools like Salesforce, Zendesk, or Guru. * Want to move away from the phones and into a role focused on knowledge strategy and technical QA.