Customer Engagement Manager, Physician Specialty Solutions - Americas at Elsevier

Ideal for a seasoned customer success professional with professional-level English fluency and deep experience managing healthcare or medical education accounts. You should be comfortable navigating complex hospital stakeholder environments and analyzing platform usage data to prevent churn and drive long-term adoption. **What makes it worth a look...** Elsevier offers this full-time role based in Colombia, featuring a hybrid workload split between U.S.-focused accounts (80%) and Latin American regions (20%). It provides a stable opportunity to work with high-impact clinical tools for radiology and pathology without the pressure of outbound new business sales. **You might be a good fit if you...** * Have experience supporting renewals and usage optimization in a digital health or life sciences environment. * Can interpret user behavior metrics and AI-powered analytics to build mitigation plans for low usage. * Speak Spanish proficiently to support accounts across the LATAM region. * Are prepared to conduct remote or occasional onsite product trainings for medical specialists.