Customer Experience Agent at Ramp

This role is for someone who thrives in high-volume, live environments and feels completely at home handling complex financial troubleshooting over the phone. You likely have experience in a fast-paced startup or a FinTech setting where you had to manage high-stakes customer issues while adapting to constant product updates. **What makes it worth a look...** The $60,000 to $70,000 salary is competitive for a support role, and the benefits package is exceptional, featuring 100% covered health insurance, a 401k match, a $10,000 fertility stipend, and unlimited AI tokens. It is a great chance to join a high-growth "unicorn" and work with modern tools like Zendesk and AI-driven workflows. **You might be a good fit if you...** * Are comfortable with phone support as your primary daily task. * Can work a flexible schedule that includes evenings, weekends, and holidays. * Have a knack for investigating technical issues and driving them to resolution with engineering teams. * Prefer working in a metrics-driven environment where speed and accuracy are the top priorities.