Customer Experience Agent (German Speaking) at whatnot

This role is ideal for a customer-focused professional with at least 2 years of experience in email or chat support, specifically within the e-commerce or marketplace sector. Since the role focuses on the DACH market, you must be fluent in both **German and English**. It is a perfect fit for someone who thrives in fast-paced startup environments and is comfortable navigating tools like Zendesk or Kustomer to resolve order and payment issues. The position offers a competitive salary of **€35,000 - €42,500** and is based on a **hybrid** model in Dublin. The benefits package is exceptionally robust, featuring a "dogfooding" budget to shop on the app, home office allowances, comprehensive health insurance, and site-leading parental leave (16 weeks plus a gradual return). **You might be a good fit if you:** * Are comfortable working a schedule that includes **weekends**. * Live within commuting distance of **Dublin, Ireland**. * Have a proactive "problem-solver" mindset and can identify ways to improve customer processes. * Have a personal interest or knowledge in collectibles (trading cards, fashion, etc.), which is a major plus.