Customer Experience Agent (Japanese Speaking) at whatnot

This role is ideal for a mid-level customer support professional with at least 3 years of experience in email or chat-based services. You should be a native Japanese speaker with professional fluency in English and a strong grasp of the e-commerce or online marketplace landscape. If you are a proactive problem-solver who enjoys the fast-paced nature of startups and has a passion for communities like collectibles, you will thrive here. The compensation package is exceptionally robust for a remote-first role. While base salary isn't listed, the "perks" are significant: a ¥140,000 home office setup allowance, over ¥90,000 in combined monthly allowances for wellness and connectivity, and generous family planning and childcare benefits. Although the role is remote, you must live within commuting distance of the Tokyo hub for occasional in-person collaboration. **You might be a good fit if you...** * Have native-level Japanese and fluent English communication skills. * Are proficient with support tools like Zendesk, Kustomer, or Intercom. * Enjoy "wearing many hats" to resolve complex buyer and seller issues. * Live in or near Tokyo and value a blend of remote work with occasional in-person connection.