Customer Experience Manager at Slice

You are a seasoned call center professional with at least three years of experience, including two years managing supervisors or performance teams. You need a background in driving data-driven operational improvements and managing complex performance metrics. **What makes it worth a look...** Slice is hiring for this full-time on-site position based in Prishtina, Kosovo. You will work Monday to Friday from 4pm to 12am and receive benefits including private healthcare insurance. **You might be a good fit if you...** * Have 2+ years of direct experience managing supervisors or team leads. * Possess strong technical proficiency with dashboards, spreadsheets, and QA reporting tools. * Demonstrate the ability to travel to various Slice sites and BPO partner locations. * Maintain professional proficiency in both spoken and written English.