This role is for a seasoned Customer Experience leader with at least 6 years of experience who is ready to be the first support hire in Japan. You should be a "

This role is for a seasoned Customer Experience leader with at least 6 years of experience who is ready to be the first support hire in Japan. You should be a "player-coach" who is comfortable managing a team of agents while also diving into the ticket queue yourself. Native Japanese and fluent English are required, as you will serve as the primary bridge between the local market and global HQ. The benefits package is exceptionally robust for the Japanese market, featuring a ¥140,000 home office allowance and substantial monthly stipends for wellness (¥69,500), commuting, and connectivity. You will have significant autonomy to build processes from scratch in a high-growth startup environment, transitioning between high-level strategy and hands-on operational execution. **You might be a good fit if you...** * Have deep experience with Zendesk and e-commerce marketplace operations. * Are a proactive problem solver who enjoys building systems from the ground up rather than just following a manual. * Live within commuting distance of Tokyo but value a flexible, remote-first work culture. * Have a background in the collectibles industry or a passion for live-stream shopping.

Customer Experience Manager, Japan at whatnot