Customer Experience Manager-MCE at Experian

This senior-level individual contributor will bridge customer, contact center, and internal teams, ensuring smooth experiences and acting on feedback to improve operations. You'll prepare executive summaries, analyze contact center performance, and influence cross-functional strategy. **What makes it worth a look...** The hybrid role offers a substantial salary range for Texas and robust benefits, including 401(k) with immediate vesting, three weeks of paid vacation, and tuition reimbursement. The company is also consistently recognized as a top workplace. **You might be a good fit if you...** * Have 8+ years of strategic leadership, with at least 5 years in client/relationship management. * Possess expert-level customer service leadership with strong contact center experience. * Are skilled in KPI design and performance storytelling, including FCR, CSAT, and NPS. * Can navigate change and work effectively in a remote-friendly environment.