Customer Experience Operations & Workforce Manager at Notion

This is a high-level operational role for a data-driven professional with deep experience in Workforce Management (WFM) and capacity planning. The ideal candidate has 7+ years of experience managing complex support operations, specifically building forecasting models from scratch. You should be equally comfortable in a spreadsheet as you are collaborating with Finance and Engineering leaders to map out hiring needs and budget precision. The compensation is highly competitive ($185k–$215k) and reflects the seniority of the role. While Notion values a strong office culture in SF or NYC (3 days/week), this is a unique chance to shape the CX foundation of a product-led growth company during a transitional period into AI-driven support. You will have significant influence over vendor strategy and global staffing for millions of users. **You might be a good fit if you:** * Have built and scaled forecasting models for high-volume support teams or B2B tech organizations. * Possess a background in Finance or Analytics and enjoy finding the "why" behind budget variances. * Are an expert in WFM tooling (like Assembled or Zendesk) and enjoy architecting systems rather than just using them. * Thrive in "builder" environments where you create the operating cadences and playbooks from the ground up.