Customer Experience Partner (US, Remote) at Eleos Health

This role is ideal for a mid-level Customer Success or Implementation professional with at least 3 years of experience in the SaaS space. Because this position involves guiding healthcare providers through technical setups, the ideal candidate possesses a unique blend of relationship management skills and technical aptitude—specifically the ability to work with JSON, XML, and HTML/CSS to configure customer environments. The compensation is competitive ($100k–$130k) for a fully remote US position and includes high-value perks like a 4% 401(k) match, equity, and dedicated "mental health days" off. You will report to the Customer Experience Team Lead and manage the full post-sale lifecycle, giving you significant ownership over the "Commercial" account segment and the chance to impact the mental health tech landscape. **You might be a good fit if you:** * Have a track record of managing a high volume of commercial accounts while maintaining high retention. * Are comfortable translating complex technical workflows into simple instructions for non-technical clinicians. * Enjoy the "implementation" phase of the customer journey as much as the long-term relationship building. * Can travel up to 20% to meet with customers or team members.