This role is ideal for medical administrative professionals or customer service veterans with a specific background in healthcare logistics or Durable Medical E
Work type: onsite
Location: Des Moines, IA
Salary: $17 – $21/hr
Type: Full-time
This role is ideal for medical administrative professionals or customer service veterans with a specific background in healthcare logistics or Durable Medical Equipment (DME). Since this is a mid-level, fully onsite position in Newton, IA, it maps well to candidates who have at least two years of experience navigating HIPAA regulations, order triage, and patient advocacy. The position offers a stable, mission-driven environment with a competitive hourly rate ($17–$21/hr) and a comprehensive benefits package, including a 401(k) match and dental/vision insurance. It is a high-volume, "frontline" role where you will directly influence patient care outcomes by managing the lifecycle of medical equipment orders. **You might be a good fit if you:** * Have 2+ years of experience specifically in DME, medical billing, or healthcare order processing. * Live within a commutable distance of Newton, IA (it is 100% onsite). * Are comfortable using Microsoft Office and learning proprietary medical intake software. * Thrive in fast-paced environments where attention to detail and HIPAA compliance are non-negotiable.
If you're looking for a step up in pay, structure, and long-term stability, our growing Newton team may be the opportunity you've been waiting for.
Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at[SynapseHealth.com](https://synapsehealth.com/)and on[Synapse Health’s LinkedIn](https://www.linkedin.com/company/synapsehealthdme/mycompany/).What We Need:
As a Specialist, Customer Experience at Synapse Health, you are the frontline voice of the organization—serving as a trusted point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process. You play a critical role in ensuring patient orders are processed accurately, compassionately, and efficiently, helping deliver a seamless and supportive experience during every interaction.
In this role, you are responsible for managing incoming order requests, verifying accuracy and completeness, coordinating with prescribing providers as needed, and initiating timely delivery of durable medical equipment (DME). You thrive in a fast-paced, evolving environment and embrace change as Synapse Health continues to grow and enhance systems, workflows, and patient services.
This position is fully onsite in the Synapse Health office in Newton, Iowa (50208).
What You Will Do:
At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: