Customer Experience Specialist ($17–$21/hr) at Synapse Health

This role is ideal for medical administrative professionals or customer service veterans with a specific background in healthcare logistics or Durable Medical Equipment (DME). Since this is a mid-level, fully onsite position in Newton, IA, it maps well to candidates who have at least two years of experience navigating HIPAA regulations, order triage, and patient advocacy. The position offers a stable, mission-driven environment with a competitive hourly rate ($17–$21/hr) and a comprehensive benefits package, including a 401(k) match and dental/vision insurance. It is a high-volume, "frontline" role where you will directly influence patient care outcomes by managing the lifecycle of medical equipment orders. **You might be a good fit if you:** * Have 2+ years of experience specifically in DME, medical billing, or healthcare order processing. * Live within a commutable distance of Newton, IA (it is 100% onsite). * Are comfortable using Microsoft Office and learning proprietary medical intake software. * Thrive in fast-paced environments where attention to detail and HIPAA compliance are non-negotiable.