Customer Experience Specialist ($17–$21/hr) at Synapse Health

This role is ideal for customer service professionals with at least two years of experience specifically within the healthcare or Durable Medical Equipment (DME) sectors. You should be comfortable acting as a frontline advocate, managing the documentation and logistics of medical orders, and navigating complex insurance or provider requirements with high accuracy. The position offers a stable, on-site environment in Newton, IA, with a competitive hourly wage of $17–$21. It is a great "step up" for someone looking for more structure and long-term stability in a growing company. Benefits include a comprehensive insurance package, 401(k) matching, and a culture that emphasizes professional development and career paths within health tech. **You might be a good fit if you...** * Have 2+ years of experience in DME intake, medical logistics, or healthcare order processing. * Are highly proficient in Microsoft Office and comfortable learning new medical billing or tracking software. * Live within a commutable distance to the Newton, IA office for a 100% on-site schedule. * Excel at managing high-volume tasks while maintaining strict HIPAA compliance.