Customer Experience Specialist ($17–$21/hr) at Synapse Health

This role is ideal for a customer service professional with a solid background in healthcare administration or logistics. To be successful, you need at least two years of recent experience specifically within the **Durable Medical Equipment (DME)** or healthcare equipment sector. The role requires a "tech-savvy" mindset to navigate internal order systems while managing patient intake and HIPAA-compliant data entry. A standout feature is the stability and structure offered by a growing healthcare tech company. While the role is **fully onsite in Newton, Iowa**, it offers a competitive hourly rate ($17–$21) for the region, a 401(k) match, and comprehensive insurance. This is a "mission-driven" position where you act as a patient advocate, moving beyond simple call-center tasks into complex order fulfillment and medical coordination. **You might be a good fit if you:** * Have 2+ years of experience handling DME orders, medical billing, or healthcare intake. * Are looking for a stable, long-term onsite career rather than a remote or gig-based role. * Enjoy "detective work," such as verifying prescriber info and ensuring medical documentation is 100% accurate. * Live within a commutable distance of **Newton/Altoona, IA**.