Customer Experience Specialist ($17–$21/hr) at Synapse Health

### Job Summary This mid-level role is ideal for a healthcare administrative professional with a background in Durable Medical Equipment (DME). You’ll be the frontline advocate for patients, managing everything from order intake and data entry to coordinating with prescribers. If you have at least two years of experience in medical logistics or order processing and pride yourself on being "process-minded," this is a stable, mission-driven opportunity to level up your career. The position offers a competitive hourly rate ($17–$21/hr) with a strong emphasis on long-term stability and professional growth. While the role is fully on-site in Newton, IA, it compensates with a comprehensive benefits package, including a 401(k) match and generous PTO. It’s a great fit for someone who enjoys a fast-paced environment and wants to see the direct impact of their work on patient care. **You might be a good fit if you:** * Have 2+ years of experience specifically in DME, medical billing, or healthcare logistics. * Are highly proficient in Microsoft Office and comfortable navigating complex internal databases. * Live within a commutable distance of Newton, IA, and prefer an office-based team culture. * Can maintain strict HIPAA compliance while managing high-volume order triaging.