Customer Experience Specialist at Smartcat

You are a mid-level support professional with a technical background, comfortable with scripting and troubleshooting complex software issues. You possess a solid grasp of how APIs and structured data work, and you enjoy managing tickets for a global, fast-paced SaaS platform. **What makes it worth a look...** Smartcat is a remote-first AI company with team members across Europe and Georgia. While salary isn't disclosed, the role offers on-call allowances for off-hours support and a high-growth environment within a Series C startup that is scaling its enterprise AI offerings globally. **You might be a good fit if you...** * Have hands-on experience using Python for basic scripting tasks. * Can navigate and troubleshoot API requests, XML, and JSON data. * Use Regex and XPath expressions to solve technical problems. * Are proficient with help desk software like Zendesk or YouTrack.