Customer Experience Team Lead ($23.85–$29.81/hr) at Synapse Health

This role is designed for a healthcare professional with at least 4 years of experience in Durable Medical Equipment (DME) or medical intake who is ready to transition into leadership. You’ll act as a "player-coach," handling complex patient orders while mentoring a team of specialists. It is a perfect fit for a high-performing individual contributor looking to build a resume for people management without yet having direct reports. The position offers a competitive hourly rate of up to $29.81 and provides a stable, long-term career path in a tech-forward healthcare company. While the role is fully on-site in Newton, Iowa, it features comprehensive benefits like 401(k) matching and a "patient-first" culture that emphasizes professional growth and structured career paths. **You might be a good fit if you...** * Have extensive experience navigating DME workflows, HIPAA compliance, and insurance documentation. * Enjoy coaching peers and serving as the "go-to" person for troubleshooting complex cases. * Thrive in a fast-paced environment where you balance daily intake tasks with process improvements. * Live within a commutable distance of Newton, IA, and prefer an on-site office culture.