Customer Experience Team Lead ($23.85–$29.81/hr) at Synapse Health

This role is designed for a healthcare professional with at least 4 years of experience in Durable Medical Equipment (DME) or medical intake who is ready to transition into leadership. You are the ideal candidate if you enjoy being the "go-to" expert for complex cases and have a natural instinct for mentoring peers without the administrative burden of direct people management. The position offers a strong competitive wage ($24–$30/hr) and acts as a deliberate "pipeline" role for future management opportunities. While the work is fully onsite in Newton, Iowa, it provides long-term stability in a mission-driven environment where your technical expertise in healthcare workflows directly impacts patient care and operational efficiency. **You might be a good fit if you:** * Have a deep understanding of DME documentation, HIPAA compliance, and insurance intake. * Enjoy "working the floor" while simultaneously coaching newer team members on best practices. * Are comfortable with an on-call rotation to support after-hours member needs. * Live within a commutable distance of Newton, IA, and prefer an in-person office culture.