Customer Experience Team Lead ($23.85–$29.81/hr) at Synapse Health

This role is designed for a seasoned healthcare professional with at least 4 years of experience, specifically within Durable Medical Equipment (DME) or medical intake. It is a "lead by example" position—perfect for a senior individual contributor who is ready to mentor others and influence process improvements without the formal burden of direct reports. You must be comfortable working in a fast-paced environment where you balance high-volume order processing with peer coaching. The position offers a competitive hourly rate ($24–$30/hr) and serves as a formal "pipeline" role for future management positions, making it ideal if you are looking for clear career progression. While the role is fully onsite in Newton, Iowa, it provides a comprehensive benefits package, including a 401(k) match and a mission-driven environment focused on improving patient care. **You might be a good fit if you...** * Have extensive experience navigating HIPAA, DME workflows, or healthcare call center operations. * Enjoy being the "go-to" person for troubleshooting complex cases and training new hires. * Are local to the Newton/Bondurant, IA area and prefer a collaborative onsite office culture. * Are comfortable participating in an on-call rotation for after-hours patient needs.