Customer Experience Team Lead ($23.85–$29.81/hr) at Synapse Health

This role is designed for a seasoned healthcare professional with at least 4 years of experience, specifically within Durable Medical Equipment (DME), medical intake, or healthcare call center operations. It is a "player-coach" position—perfect for someone who excels at high-volume order processing but is ready to step into a formal leadership pipeline by mentoring peers and handling complex escalations. The position offers a competitive hourly rate ($24–$30/hr) and focuses on long-term stability within a growing medical tech company. While the role is fully on-site in Newton, IA, it serves as a strategic stepping stone into people management. Notable perks include a 401(k) match, comprehensive insurance, and the opportunity to influence process improvements rather than just following a script. **You might be a good fit if you...** * Have deep expertise in HIPAA compliance and the DME billing/intake lifecycle. * Are comfortable in an "influencer" leadership role without direct reports yet. * Live within commuting distance of Newton/Pleasant Hill, IA, and prefer an on-site team environment. * Are tech-savvy enough to master new intake software and guide others through its use.