Customer Experience Team Lead at whatnot

This role is ideal for a seasoned customer support leader with at least 5 years of experience in high-growth environments like e-commerce or marketplaces. You should be a data-driven "owner" who transitions easily between coaching agents and analyzing complex datasets in Zendesk or Sigma to find operational efficiencies. While the role is remote, it is specifically for candidates based in the **Phoenix, AZ** area who can commute for occasional in-person collaboration. The compensation is competitive ($90k - $100k) and comes with a robust benefits package, including a 4% 401k match, 16 weeks of paid parental leave, and specialized allowances for child care and family planning. A unique perk is the "dogfooding" budget, which encourages you to actively buy and sell on the platform to better understand the user experience. **You might be a good fit if you...** * Have a proven track record of managing support KPIs (like CSAT) and performance-managing a team of agents. * Are proficient with Zendesk and data tools like Sigma or Google Sheets (SQL skills are a major plus). * Enjoy a "lean into action" startup culture where you solve problems cross-functionally rather than just answering tickets. * Live within commuting distance of Phoenix and are flexible with occasional holiday or shift work.