Customer Experience Team Lead at whatnot

This role is ideal for a high-energy support leader with at least 5 years of experience in high-volume e-commerce or marketplace operations. You should be someone who thrives in a "data-heavy" environment, comfortable using tools like Zendesk and Sigma/SQL to track KPIs and identify product gaps. Since this is a lead position, you need a proven track record of managing agent performance and coaching teams through rapid organizational changes. The position offers a competitive salary of $90,000–$100,000 and a robust benefits package, including a 4% 401k match, 16 weeks of parental leave, and specialized allowances for "dogfooding" the app. Notably, while the role is based in Phoenix, it follows a "remote co-located" model—providing the flexibility of working from home combined with in-person collaboration at the local hub. **You might be a good fit if you:** * Have a deep background in managing multichannel support (email, chat, phone) and hitting CSAT targets. * Are "hungry" to work in a fast-paced startup where you’ll need to make tough, data-driven decisions. * Enjoy digging into technical insights to help the product team fix recurring customer pain points. * Can occasionally work flexible hours, including holidays or weekends, to support a global community.