Customer Insights & Strategy Manager at Dropbox

This senior-level role is for someone with over eight years of experience in SaaS business analytics or operations. You should be an expert at taking qualitative customer feedback and turning it into hard financial data that proves how satisfaction scores impact revenue and retention. **What makes it worth a look...** The primary draw is the remote-first culture in Ireland combined with a transparent pay range that reaches into the six figures. You will have high visibility with senior leadership, essentially acting as the strategic bridge between customer support metrics and global sales outcomes. **You might be a good fit if you...** * Have a deep background in SQL and data visualization tools for SaaS metrics. * Can calculate cost-to-serve models across different product areas and support channels. * Know how to restructure survey strategies like CSAT and NPS to improve data quality. * Feel comfortable presenting complex trade-off recommendations to executive stakeholders.