Customer Insights & Strategy Manager at Dropbox

This role is for a seasoned SaaS professional with at least eight years of experience who can bridge the gap between qualitative customer feedback and hard financial data. You need a background in business analytics or strategy and must be comfortable using SQL to link customer satisfaction metrics directly to revenue and retention. **What makes it worth a look...** The compensation is strong for a remote role, topping out near $195k depending on your location. It offers significant visibility since you will be building the frameworks that senior leadership uses to decide where to invest and how to cut costs across the product. **You might be a good fit if you...** * Can build complex cost-to-serve models from scratch * Know how to prove the dollar value of a high CSAT score * Are proficient with SQL and BI tools for executive reporting * Have experience influencing product and sales teams through data