Customer Insights & Strategy Manager at Dropbox

This role is for a seasoned SaaS professional with at least eight years of experience in business analytics or strategy who understands how to link customer satisfaction metrics to cold, hard financial data. You need to be comfortable using SQL and BI tools to prove exactly how technical issues and support interactions impact churn and the bottom line. **What makes it worth a look...** The pay is solid for a fully remote Canadian role, topping out at over $173,000. It offers high-level visibility since you will be presenting directly to executives to influence how the company prioritizes product investments and support costs. **You might be a good fit if you...** * Can build complex financial models that connect CSAT scores to revenue and retention. * Have deep experience navigating SQL and Excel to turn raw feedback into clear business narratives. * Are comfortable working at the intersection of Support, Product, and Sales operations. * Know how to design and optimize global survey strategies to get better data.