Customer Operations Leader at Plaid

This role is for a veteran operations specialist with over eight years of experience scaling technical enablement and support teams within the fintech or SaaS space. You should have a background in bridging the gap between customer-facing staff and engineering teams to improve product documentation and internal tooling. **What makes it worth a look...** The wide salary range is exceptionally high, and the fully remote flexibility is rare for a leadership position at a company of this scale. You will have significant influence over the organization’s AI adoption strategy and how they translate customer feedback into actual product roadmaps. **You might be a good fit if you...** * Have led operations for technical functions like Sales Engineering or Professional Services. * Can manage complex roadmaps that include vendor selection, compliance, and global rollouts. * Know how to use data to justify headcount, tool spend, and workflow changes to executives. * Are comfortable overseeing technical documentation and internal learning programs.