Customer Reliability Engineer at Supabase

This role is designed for a highly technical, customer-facing engineer who bridges the gap between Site Reliability Engineering (SRE) and Customer Success. The

Work type: remote

Location: AMER

Type: Full-time

Summary

This role is designed for a highly technical, customer-facing engineer who bridges the gap between Site Reliability Engineering (SRE) and Customer Success. The ideal candidate has over 6 years of experience, a deep mastery of PostgreSQL, and a background in web development (TypeScript/Node.js). You should be comfortable acting as an "embedded" engineer for high-value enterprise clients, translating complex technical hurdles into architectural solutions and product features. Supabase offers a truly "born-remote" culture with high-impact perks, including 100% covered health insurance for employees, equity (ESOP), and a dedicated tech setup budget. A standout feature is the annual global off-site and an asynchronous work model that prioritizes autonomy. As a mid-to-senior level hire in a well-funded ($496M raised) high-growth startup, you’ll have significant influence over the product roadmap based on direct customer feedback. **You might be a good fit if you...** * Have expert-level knowledge of PostgreSQL performance optimization and database design. * Enjoy "building in public" and participating in the open-source ecosystem. * Can navigate a complex stack involving Edge Functions, Realtime, and Vector Search. * Thrive in a remote, async environment where you manage your own time and priorities.

Job Description

### Overview

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers.

At Supabase, CRE’s are responsible for the entire customer journey, working closely with our most valuable users to:

1. Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers.

2. Detect issues commonly occurring in the platform, either underlying or immediate, and work with teams to ensure their priority is recognised.

3. Proactively find improvements in the platform and methods of implementation that can unblock them

4. Work with customers to utilise features that might not be in the platform, or on the roadmap.

5. Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects.

Successful CREs can be embedded with different teams, earning trust by advocating for features that unblock customers and/or internal teams. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

### Engineering






### Customer Success





### Preferred Experience









### What We Offer


We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.


Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.


Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.


Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.


Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.


We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.


Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

### About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.






We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

### Hiring Process

We keep things simple, async-friendly, and respectful of your time:

1. Apply – Our team will review your application.

2. Intro Call – A short video chat to get to know each other.

3. Interviews – Up to four calls with:

4. Team Leads

5. Future teammates

6. Someone cross-functional from product, growth, or engineering (depending on the role)

7. Someone from our leadership/founding team

8. Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.

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