Customer Resolution Specialist (in office) at First American

You're a self-starter with a solutions-oriented approach, comfortable managing priorities and bringing a positive, professional attitude to customer interactions, ready to learn multiple products and processes. **What makes it worth a look...** First American is hiring a Customer Resolution Specialist in New York, NY, with a pay range of $25.49 - $33.98 per hour for this full-time, on-site role. This position is central to a new customer experience team, aiming to improve responsiveness and consistency across product lines. **You might be a good fit if you...** * Serve as the primary contact for inbound customer inquiries via phone and email, resolving issues related to order status, billing, and reports. * Research and investigate customer issues by coordinating with operations, product, and billing teams. * Document customer interactions accurately within FAST/Ignite file notes. * Identify opportunities to cross-sell or upsell clients based on their inquiries.