Customer Resolution Specialist (in office) at First American

This mid-level role is ideal for a customer service professional who thrives in a "control tower" environment. You should be comfortable acting as the primary point of contact for complex inquiries, moving beyond simple scripts to research billing, order status, and product issues. An ideal candidate has a "solutions-oriented" mindset and can navigate various internal departments to get answers. This is an in-office position in New York City with a reputable Fortune 100 company known for its inclusive culture. As part of a newly centralized team, you have a unique opportunity to help shape standardized workflows and service procedures. The role offers a competitive hourly rate and combines traditional support with elements of account management, including identifying opportunities to cross-sell or upsell services. **You might be a good fit if you...** * Have professional experience in title insurance, real estate, or complex financial services. * Are comfortable "owning" a customer issue from the initial phone call through to final resolution. * Enjoy high-touch interaction and have a professional phone presence. * Have experience using CRM or ticketing systems like FAST or Ignite.