You are a customer service professional with previous contact centre experience who handles inbound inquiries across phone, email, and live chat channels. You t
Work type: hybrid
Location: Nottingham
Type: Full-time
You are a customer service professional with previous contact centre experience who handles inbound inquiries across phone, email, and live chat channels. You thrive in organized environments where you can apply your administrative and problem-solving skills to manage client onboarding and screening processes. **What makes it worth a look...** Experian offers a hybrid role in Nottingham requiring 40% on-site presence, complete with a discretionary bonus plan and a comprehensive benefits package including a pension, Bupa healthcare, and a sharesave scheme. You also receive 25 days of annual leave plus bank holidays and additional volunteering days. **You might be a good fit if you...** * Have documented experience working in a contact centre. * Can manage simultaneous support channels including email and live chat. * Maintain a professional, calm demeanor when dealing with difficult client situations. * Are comfortable performing administrative tasks within an employment screening or onboarding workflow.
## Job Description
Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?
We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office.
Reporting into the Customer Service Manager, you will be part of an important team within Experian. You will develop both your customer service and administration skills.
You will have experience excellent customer service skills, which you will support our clients and customers throughout their onboarding and employment screening journey.
You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions.
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team
## Qualifications