You are an experienced customer support professional with a background in managing inbound phone, email, and live chat inquiries within a contact center environ
Work type: hybrid
Location: Nottingham
Type: Full-time
You are an experienced customer support professional with a background in managing inbound phone, email, and live chat inquiries within a contact center environment. You possess a calm, analytical mindset that helps you resolve client and candidate screening requests efficiently. **What makes it worth a look...** Experian offers a hybrid role at their Nottingham office requiring only 40% on-site presence. You receive a comprehensive benefits package featuring Bupa healthcare, a pension plan, a discretionary bonus, and 25 days of annual leave plus bank holidays. **You might be a good fit if you...** * Have hands-on experience handling inbound customer inquiries via multi-channel platforms. * Can navigate live chat, email, and telephone systems to resolve service requests. * Maintain a calm, professional demeanor when dealing with complex screening tasks. * Bring a natural problem solving approach to administrative and customer-facing duties.
## Job Description
Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?
We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office.
Reporting into the Customer Service Manager, you will be part of an important team within Experian. You will develop both your customer service and administration skills.
You will have experience excellent customer service skills, which you will support our clients and customers throughout their onboarding and employment screening journey.
You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions.
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team
## Qualifications