Customer Service Advocate I - Bilingual Mandarin at Centene

**Who this is for** This opportunity is ideal for bilingual individuals (Mandarin/English) who are looking for a fully remote, entry-level position focused on c

Work type: remote

Location: Remote-NY

Salary: $16 – $23/hr

Type: Full-time

Summary

**Who this is for** This opportunity is ideal for bilingual individuals (Mandarin/English) who are looking for a fully remote, entry-level position focused on customer service within the healthcare sector. If you are empathetic, detail-oriented, and thrive in a fast-paced environment, this role offers a chance to contribute to member well-being. **Key highlights** As a Customer Service Advocate, you will be the primary contact for members and providers, addressing their inquiries and issues with accuracy and efficiency. This is a remote position, with operational hours from 8 AM to 6 PM EST, Monday through Friday. You'll be responsible for maintaining high standards of customer care and ensuring seamless issue resolution. **You might be a good fit if you...** - Hold a High School diploma or GED and are proficient in both Mandarin and English. - Excel at responding to inquiries and resolving complaints at the first point of contact. - Are comfortable using CRM applications to document interactions and track progress. - Can maintain performance and quality standards in a high-volume contact center setting.

Job Description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.This position is remote nationwide. The contact center is open 8AM-6PM (EST) Monday -Friday, shift times can vary but will be within this timeframe.Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner

Mitigates and prevents complaints from being escalated to resolve in initial contact

Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns

Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution

Maintains performance and quality standards based on established contact center metrics

Provides customer service in a high pace contact center environment over the phone, via live chats and emails

Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Performs other duties as assigned

Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED.
Entry-level position typically requiring little or no previous experience.

Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Pay Range: $16.35 - $23.46 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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