Customer Service Advocate I - Bilingual Mandarin at Centene

**Who this is for** This position is perfect for a Mandarin-speaking individual seeking a fully remote, entry-level role where they can provide essential suppor

Work type: remote

Location: Remote-NY

Salary: $16 – $23/hr

Type: Full-time

Summary

**Who this is for** This position is perfect for a Mandarin-speaking individual seeking a fully remote, entry-level role where they can provide essential support to healthcare members and providers. If you possess strong communication skills and a knack for problem-solving, this is an excellent opportunity to join a leading national organization. **Key highlights** In this role, you will serve as a Customer Service Advocate, focusing on resolving inquiries and concerns for members and providers. The position is fully remote and operates within a Monday-Friday framework, with shifts falling between 8 AM and 6 PM EST. You will be the first line of defense in ensuring member satisfaction and providing accurate information. **You might be a good fit if you...** - Have a High School diploma or GED and are fluent in Mandarin. - Are skilled at responding to member and provider inquiries accurately and promptly. - Can effectively mitigate and prevent complaints from escalating. - Possess experience working with multiple systems and multitasking in a customer-facing environment.

Job Description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.This position is remote nationwide. The contact center is open 8AM-6PM (EST) Monday -Friday, shift times can vary but will be within this timeframe.Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner


• Mitigates and prevents complaints from being escalated to resolve in initial contact


• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns


• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution


• Maintains performance and quality standards based on established contact center metrics


• Provides customer service in a high pace contact center environment over the phone, via live chats and emails


• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications


• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance


• Performs other duties as assigned


• Complies with all policies and standards

Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Pay Range: $16.35 - $23.46 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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