Customer Service Advocate II - Outbound at Centene

You're a mid-level professional with at least a high school diploma and one to two years of experience, ready to inform and support members and providers. **Wh

Work type: remote

Location: Remote-TN

Salary: $18 – $28/hr

Type: Full-time

Summary

You're a mid-level professional with at least a high school diploma and one to two years of experience, ready to inform and support members and providers. **What makes it worth a look...** This fully remote role at Centene offers a pay range of $17.84 to $28.02 per hour and provides access to competitive benefits like health insurance and tuition reimbursement. **You might be a good fit if you...** * Are authorized to work in the U.S. without sponsorship. * Have experience in a contact center environment. * Are comfortable documenting information using CRM applications.

Job Description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support.

• Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns


• Escalates calls in the event providers are unable to deliver solutions


• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns


• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers


• Maintains performance and quality standards based on established contact center metrics


• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)


• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications


• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance


• Performs other duties as assigned


• Complies with all policies and standards

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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