Customer Service Banking Specialist-Remote (11am-8pm ET) at CSI

You are a professional with at least two years of customer support experience and an associate degree who is ready to troubleshoot complex banking software. You

Work type: remote

Location: Remote, USA

Type: Full-time

Summary

You are a professional with at least two years of customer support experience and an associate degree who is ready to troubleshoot complex banking software. You handle technical issues through tickets, chats, and calls while working directly with internal product and development teams to resolve production problems. **What makes it worth a look...** Computer Services, Inc. offers a full-time, fully remote role for those interested in the fintech sector. While the base salary is not public, the company provides performance-based incentive awards and a comprehensive benefits package. **You might be a good fit if you...** * Have two or more years of direct customer support experience. * Possess an associate degree or equivalent relevant work history. * Can navigate fast-paced environments to resolve complex technical issues. * Have experience or interest in the banking or fintech industry.

Job Description

Job Description:

In the Customer Service Banking Specialist role, you will directly support the Apiture Digital Banking platform, serving as a trusted problem‑solver for our customers and users. You will respond to issues through calls, chats, tickets, and emails, diagnose production‑level issues, identify trends, and collaborate with internal teams and vendors to drive timely resolution. You will also serve as a strong voice for our users, partnering with the Product team to help make CSI more intuitive, effective, and user‑friendly.

Why This Role Matters

You help Drive Impact by ensuring customers experience reliable, seamless digital banking—enabling financial institutions to better serve their communities while continuously improving our platform through insight, empathy, and results.

Key Responsibilities

Resolve customer issues efficiently:

Respond to helpdesk tickets promptly, prioritize incoming issues, develop effective workarounds, and clearly communicate resolutions to impacted users.

Diagnosing and troubleshoot complex issues:

Perform thorough research using available tools, documentation, and data to identify root causes and drive effective resolutions.

Deliver excellent customer experiences:

Handle incoming calls and chats in a professional, friendly, and resolution‑focused manner that builds trust and confidence.

Collaborate cross‑functionally:

Partner with Product, QA, and Development teams to ensure systemic issues are addressed in alignment with severity, priority, and business impact.

Ensure compliance and consistency:

Follow CSI and Apiture policies, standards, and procedures to ensure accuracy, security, and compliance.

Contribute to continuous improvement:

Create, update, and maintain Support knowledge‑base content to improve efficiency and self‑service.

Support business needs as they evolve:

Perform other duties as needed to support team and organizational success.

You Are a Part Of

A collaborative, customer‑focused Support team that values organizational agility, empowerment, and shared ownership. You’ll work closely with cross‑functional partners in an environment that encourages curiosity, continuous improvement, and meaningful impact—where your ideas and contributions truly matter.

To Succeed in This Role, You Should Have

Associate's degree or equivalent relevant experience.

2 plus years of customer support experience working directly with customers in a support or service capacity.

Excellent communication and organizational skills.

Ability to thrive in a fast‑paced environment requiring constant prioritization; strong written and verbal communication skills

Ability to remain effective under pressure and navigate tight deadlines.

Ability to make decisions and exercise discretion when appropriate.

Preferred Qualifications

Banking/Fintech.

Comfortable with technology and open to learning and adopting new tools.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit [www.csiweb.com](http://www.csiweb.com/)

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: [Benefits Summary](https://www.csiweb.com/docs/reference/2026-CSI-Benefits-Summary-Flyer.pdf)

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