Customer Service Engineer at GE HealthCare

You're a mid-level engineer with a BE or Diploma in Electrical, Electronics, Instrumentation, or Biomedical fields, plus at least two years of relevant experien

Work type: onsite

Location: Kochi IND

Type: Full-time

Summary

You're a mid-level engineer with a BE or Diploma in Electrical, Electronics, Instrumentation, or Biomedical fields, plus at least two years of relevant experience. **What makes it worth a look...** This full-time, on-site role is with GE HealthCare, located in Kochi, India. **You might be a good fit if you...** * Have comprehensive knowledge of Ultrasound, MRI, Radiology, or Patient Care equipment. * Can perform total system-level troubleshooting on complex multi-symptom problems with electronic and mechanical diagnostic imaging equipment. * Are proficient in English and possess strong computer skills. * Have experience in field services and are comfortable managing customer interactions with doctors and technicians.

Job Description

# Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' predominantly on Ultrasound/ CT/MRI / Cathlab & Patient care equipment. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

# Job Description

## Roles and Responsibilities

• Technical: Maintains diagnostic imaging equipment models specific to Ultrasound or Radiology Equipment (CT/Cathlabs etc) MRI, Patient care etc


• Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems


• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers


• Business growth: Assists in the growth and direction of business in his/her geographic area


• Productivity: Responsible for Warranty and PMS contract cost control


• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts


• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

## Quality Specific Goals:

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position


• Complete all planned Quality & Compliance training within the defined deadlines 


• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.  Identify and report any personal quality or compliance concerns immediately to the Quality Organization


• Insure timely dispatch closure.  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe


• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

• BE or Diploma in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent.


• 2+ years of relevant experience in field services


• Comprehensive knowledge of Ultrasound/MRI/Radiology/Patient care equipment


• Proficiency in English and Computer Skills


• Excellent communications, listening and interpersonal skills


• Base location- Kerala State with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia


• Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs

## Desired Qualifications:

• Volunteer, self motivator Initiative and motivation. Technical analytical skills


• Ability to document, plan, market, and execute programs

Inclusion and Diversity

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