Customer Service Engineer at GE HealthCare
You're a mid-level engineer with a Bachelor's or Diploma in a relevant engineering field and at least 3 years of experience servicing medical equipment.
**What
Work type: onsite
Location: Remote | Remote
Type: Full-time
Summary
You're a mid-level engineer with a Bachelor's or Diploma in a relevant engineering field and at least 3 years of experience servicing medical equipment.
**What makes it worth a look...**
This full-time, on-site role with GE HealthCare is based in Bilaspur and requires travel.
**You might be a good fit if you...**
* Have experience servicing CT, MRI, Cath Lab, C-ARMS, PETCT, or Ultrasound equipment.
* Can diagnose and repair mechanical, electromechanical, and electronic equipment.
* Are comfortable interfacing with doctors and technicians daily.
* Can be available after-hours and work a rotating on-call schedule, including weekends.
Job Description
# Job Description Summary
As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
# Job Description
Roles and Responsibilities
- Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.
Total system level troubleshooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
- Incumbent will be based out of Bilaspur
## Required Qualifications
- Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Base location for the role is Bhopal and will require travelling.
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
## Desired Skills
- Good oral and written communication skills.
Ability to document, plan, market, and execute programs
- Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
- Sought by others for guidance and advice.
Proficiency in English.
- Ability to work independently with minimum direction
- High work standards and quality
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
View this job on nocollar jobs