Customer Service Rep - in office at First American

### Who this is for This mid-level role is ideal for a customer service professional with at least 2 years of experience who thrives in a structured, in-office environment. You should have a background in handling escalated issues and a comfort level with real estate, insurance, or escrow-related inquiries. If you are tech-savvy and enjoy investigating complex problems rather than just reading from a script, you’ll fit right in. ### Key highlights The position offers a steady hourly rate in a local Portland office, working for a stable, long-standing company recognized for its inclusive "People First" culture. It is a full-time, 5-day-a-week commitment that provides the opportunity to engage deeply with the real estate settlement process and interact with offshore teams. ### You might be a good fit if you... * Have 2+ years of experience resolving 1st and 2nd-tier customer escalations. * Are comfortable working a strictly on-site schedule in Portland 5 days a week. * Possess strong proficiency in MS Office and navigating computerized data entry systems. * Are detail-oriented enough to manage logs, reports, and billing reconciliation accurately.