Customer Service Representative at GEICO

You are a customer service professional with at least one to two years of experience, or you hold a college degree combined with some service background. You mu

Work type: hybrid

Location: Tampa, FL

Salary: $29/hr

Type: Full-time

Summary

You are a customer service professional with at least one to two years of experience, or you hold a college degree combined with some service background. You must possess a high school diploma or equivalent to qualify. **What makes it worth a look...** GEICO offers a base salary between $25.31 and $34.24 per hour depending on your licensing status and provides a 6% 401(k) match that vests immediately. You will work in a hybrid capacity at their Tampa office, requiring an 80% in-office presence following a five-month initial training period. **You might be a good fit if you...** * Hold an active 20-44 Personal Lines or 2-20 Property & Casualty license. * Have experience navigating multiple software applications simultaneously. * Are comfortable using the Microsoft Office suite. * Can commit to an in-office training schedule for the first five months.

Job Description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.What Makes This Opportunity Exciting? 

As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives. Whether guiding policyholders through coverage needs, addressing billing inquiries, or educating them on policy options, you’ll be a trusted partner in delivering world-class service. 

• Customer Interaction: Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations. 

• Problem Resolution: Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience. 

• Product Knowledge: Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.  

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. 

• Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely. Plus, take advantage of the GEICO Flex Program, which offers up to four additional weeks of remote work annually for even greater flexibility. 

• Professional Growth: Access GEICO’s industry-leading training programs and development opportunities: 

• Licensing and continuing education at no cost to you. 

• Leadership development programs and hundreds of eLearning courses to enhance your skills. 

• Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career. 

• ## ​Incentives and Recognition

##

## Pay Transparency:

• ## Starting pay range for a LICENSED Service Representative is between $29.28 per hour/$59,000 annually and $34.24 per hour/$69,000 annually.

• ## Starting pay range for an UNLICENSED Service Representative is between $25.31 per hour/$51,000 annually and $29.28 per hour/$59,000 annually.

• Many associates see a base salary increase of up to 10% within their first year as a Service Representative. Top associates can see increases up to 15%!

• Evening Shift Differentials: Earn a +10% pay differential for eligible shifts. 

• Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts. 

• Additional Perks: 

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. 

• 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. 

What We’re Looking For: 

• ## Active 20-44 Personal Lines license or 2-20 Property & Casualty license preferred.

• Education:High School Diploma required, College Degree (2-4 year) preferred. 

• Experience:Up to 3 years of prior relevant customer facing and/or service experience. 

• Minimum Requirements 

• High School Diploma (or equivalent) and minimum 2 years of customer facing work experience 

• Associates Degree and minimum 1 year of customer facing work experience 

• Bachelor’s Degree and minimum 3 months of customer-facing experience

• A passion for providing outstanding customer service. 

• Strong interpersonal, communication, and problem-solving skills. 

• Adaptability and attention to detail in a dynamic environment. 

• Ability to prioritize and multi-task, while navigating through multiple business applications. 

• Computer proficiency, including familiarity with Microsoft Office Suite. 

• Flexibility to work evenings, weekends, and holidays as needed. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
 

The GEICO Pledge:Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.


• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.


• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.


• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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