Customer Service Representative (French/English) - Tech, Remote at Keycafe

This role is designed for a technical troubleshooter in Morocco with at least two years of experience navigating the intersection of software and hardware. You should be someone who can pivot between English and French seamlessly while managing the high-pressure environment of a global B2B help desk. **What makes it worth a look...** It is a chance to work for a Vancouver-based company on IoT technology from a fully remote setting. While the pay is structured with a performance-based component, the position offers specialized training in AI-enhanced support systems and clear paths for advancement in the SaaS industry. **You might be a good fit if you...** * Speak and write fluently in both French and English. * Have a background solving technical issues for B2B or SaaS companies. * Are comfortable using tools like Zendesk and Slack in a remote environment. * Hold a degree in Computer Science, Communications, or a related field.