Customer Success Associate with German at Revalize

You are an early-career professional with 1 to 2 years of experience in account management or customer-facing roles. You are fluent in both German and English a

Work type: remote

Location: Poznań

Type: Full-time

Summary

You are an early-career professional with 1 to 2 years of experience in account management or customer-facing roles. You are fluent in both German and English and comfortable navigating subscription renewals and negotiations. **What makes it worth a look...** Revalize offers a fully remote position based in Poznań for those comfortable working 8:00 to 17:00 Central European Time. You will manage a large book of over 250 accounts, giving you significant experience in high-volume portfolio management and subscription growth. **You might be a good fit if you...** * Possess professional fluency in both German and English. * Have direct experience using Salesforce (SFDC) for account management. * Have at least one year of professional experience in a software environment. * Can demonstrate a background in managing renewal and price increase conversations.

Job Description

## Job Description
The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal


• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)


• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions 


• Ensure Price Increase targets are met


• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback


• Manage inbound customer inquiries relating to their account 


• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.


• Support customer nurture activities and campaigns in partnership with Marketing 


• Reply to customer survey responses & recommend the appropriate department to take action


• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

• Strong verbal and written communication skills with a passion for delivering an excellent customer experience (fluency in both German and English is a must)


• 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role 


• Experience managing renewal and negotiation conversations 


• Professional way of expressing with ability to listen to, understand and present to customers via email and phone.


• Ability to understand customer’s business needs and how those connect back to product value 


• Proactive problem solver with experience developing creative solutions for customers and the business


• 1+ years of Software experience a plus

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. 

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