Customer Success Consultant (SME) - Analytics at Elsevier

This mid-level role is perfect for a subject matter expert with a background in mathematics or computer science who understands bibliometric and scientometric data. You’ll need deep familiarity with academic research workflows and the ability to guide institutions through complex AI and analytics implementations. **What makes it worth a look...** The compensation package is quite robust, offering a total target cash range reaching up to $212,600 in high-cost areas like New York City. Beyond the salary, Elsevier provides modern perks like a Headspace subscription, "wellbeing days" for volunteering, and a fully remote work arrangement across the US and Ontario. **You might be a good fit if you...** * Have hands-on experience using SciVal, Scopus, or similar research intelligence tools. * Understand how to translate high-level generative AI trends into practical solutions for academic customers. * Have worked in an international matrix organization handling technical onboarding and change management. * Can tell compelling stories with data to influence executive-level stakeholders.