Customer Success Consultant Team Manager at Elsevier

This role is for an experienced people manager with a background in SaaS or data analytics who understands how academic and government institutions use research solutions. You should have a proven track record of leading teams of subject matter experts and moving the needle on renewal and retention strategies through high-level consulting. **What makes it worth a look...** The compensation is highly competitive, especially for a fully remote position, with total target cash reaching up to $267,500 in certain markets. Beyond the salary, you get a solid benefits package including a 401k match, an employee share purchase plan, and unique perks like paid leave for volunteering and a Headspace subscription. **You might be a good fit if you...** * Have led global teams of technical experts or consultants in a matrixed organization. * Are comfortable using Gainsight to monitor account health and track team activity. * Can translate complex product data and AI capabilities into actionable advice for researchers. * Background includes specific experience within the research, publishing, or data analytics sectors.