Customer Success Director - GERMAN speaking - (m-w-d) at Cision

This role is designed for a high-level Customer Success or Account Management professional with a deep background in the SaaS space. You should be comfortable navigating the complexities of global enterprise accounts and possess the authority to act as a "trusted advisor" for C-suite stakeholders. Since the day-to-day operations and client portfolio are focused on the DACH region, native-level or C1 German fluency is mandatory alongside professional English. Located in Frankfurt’s Gateway Gardens, this hybrid position offers a strong balance of stability and modern flexibility. Notable perks include a commuter subsidy, EGYM Wellpass access, and "work from abroad" options for specific periods. You’ll be managing high-value strategic clients for a market leader in media intelligence, providing significant exposure to the international media and PR landscape. **You might be a good fit if you:** * Have extensive experience managing high-revenue SaaS portfolios at the Director or Senior CSM level. * Are fluent in both German and English and can lead strategic business reviews in either language. * Understand the nuances of digital marketing, social media analytics, or PR technology. * Excel at identifying "health risks" in accounts and turning them into growth opportunities through proactive planning.