Customer Success Director - Korea at Insider One

This role is designed for a seasoned leader with at least 4-5 years of experience in B2B SaaS Customer Success and a minimum of 2-3 years managing teams. The ideal candidate has a deep understanding of digital marketing metrics and the ability to navigate complex enterprise environments. You should be comfortable acting as a "trusted advisor" to executive-level stakeholders while simultaneously mentoring a "rockstar" team of Partner Success Managers. You’ll be joining a high-growth, woman-led AI unicorn that recently secured $500M in Series E funding. This is a hybrid leadership position based in Seoul, offering significant upside through an ESOP (Equity) program and extensive professional development perks, including access to MasterClass and LinkedIn Learning. The culture is fast-paced and mission-driven, focused on scaling social impact alongside business growth. **You might be a good fit if you...** * Have a proven track record of driving retention and growth within the MarTech or SaaS space. * Are a strategic thinker who can translate company-level OKRs into actionable team workflows. * Excel at identifying gaps in account performance and navigating high-level escalations. * Enjoy coaching team members on their career paths and fostering a high-performance culture.