Customer Success Engineer at Tailscale

This role is designed for a seasoned technical professional who excels at the intersection of network engineering and customer relationship management. The idea

Work type: remote

Location: Remote (United States)

Salary: $150,000 – $250,000/yr

Type: Full-time

Summary

This role is designed for a seasoned technical professional who excels at the intersection of network engineering and customer relationship management. The ideal candidate has at least six years of technical experience, specifically within the SaaS or DevOps ecosystem, and possesses a deep understanding of infrastructure tools like Docker and Kubernetes. You should be as comfortable troubleshooting complex VPC peering or security protocols as you are leading a high-level strategy meeting with enterprise executives. The compensation is highly competitive, with an OTE range of $200k–$250k for a mid-level role. As a fully remote, "distributed-first" company, Tailscale offers exceptional perks including a $1,000 home office stipend, $1,500 for annual professional development, and a generous 26-week parental leave policy. This position offers a unique chance to act as the "voice of the customer," directly influencing product roadmaps at a high-growth security company. **You might be a good fit if you:** * Have a strong technical foundation in networking, VPNs, and cloud infrastructure (AWS/GCP/Azure). * Enjoy a "consultative" approach—helping customers solve architecture puzzles rather than just closing support tickets. * Are comfortable with a variable compensation structure tied to customer success and retention targets. * Can translate "engineer-speak" into business value for non-technical stakeholders during QBRs.

Job Description

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

As Customer Success Engineer (CSE) at Tailscale, you’ll be the bridge between our technical capabilities and the needs of our most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey. This role requires a combination of technical proficiency, problem-solving skills, and an empathetic customer-centric approach to ensure customers are fully empowered to leverage the power of Tailscale. The role will report directly to Zach Buchheit, Team Lead, Customer Success Engineers.

Key Responsibilities

• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success.

• Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation.

• Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion.

• Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes.

• Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience.

• Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization.

• Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.

• 6+ Years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.)

• Experience working with enterprise customers in a consultative capacity

• Strong understanding of networking, VPNs, and security principles. Experience with cloud infrastructure (AWS, GCP, Azure) and tools like Docker, Kubernetes, and other DevOps technologies

• Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/architect, or Customer Success Engineer at a SaaS company

• Ability to clearly explain complex technical concepts to a diverse audience, from non-technical stakeholders to engineers. Strong written and verbal communication skills are a must

• Analytical mindset and troubleshooting skills, with the ability to think critically and methodically to resolve complex technical issues

• A passion for delivering excellent customer service and a strong focus on building long-term customer relationships

• Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track. Strong time management and organizational skills are key

• A collaborative mindset and ability to work cross-functionally with product, sales, and engineering teams to deliver customer success

For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.

US Pay Range (OTE)
$150,000—$250,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.We encourage you to help us break that statistic!What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.

• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).

• Comprehensive group benefits with no waiting period.Take advantage of coverage for health, vision, dental, and more for you and your family!

• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.

• Connect with other Tailscalars IRL.Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.

• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.

• Paid time off and a healthy work-life integration.Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!

• A build-your-own home office setup.You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.

• Generous parental leave program from your first day.We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

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