Customer Success Manager - Australia at Insider One

This role is ideal for a senior-level Customer Success professional with a background in digital marketing and a passion for SaaS technology. You should have a university degree and a proven track record of managing executive-level relationships, ideally within a fast-paced B2B startup environment. The ideal candidate functions as a "trusted advisor," comfortable bridging the gap between complex technical features and business growth strategies. The standout feature of this position is the opportunity to join a high-growth, woman-led AI unicorn following a massive $500M Series E funding round. While the salary is not disclosed, the package includes an **ESOP (Employee Stock Option Plan)**, providing actual ownership in the company. You will also have access to an extensive learning suite (MasterClass, LinkedIn Learning, etc.) and a globally diverse community that prioritizes social impact projects and professional development. **You might be a good fit if you...** * Have experience managing high-value accounts within the digital marketing or martech space. * Are comfortable discussing web concepts, CDPs, and AI-driven personalization with tech teams. * Enjoy a hybrid work model based in Sydney and value a culture of high ownership. * Have a "care-first" mindset and excel at project management and customer retention.