Customer Success Manager - Brasil at Insider One

This role is designed for a senior Customer Success professional with at least 4 years of experience, ideally within the SaaS or MarTech sectors. The ideal candidate blends high-level relationship management with technical literacy; you should feel comfortable navigating data structures and reading API documentation while simultaneously acting as a strategic consultant for major global brands. Fluency in both English and Portuguese is required. As part of a recently funded "unicorn" company ($500M Series E), you’ll join a fast-paced environment with significant equity potential through an ESOP program. The company emphasizes a culture of continuous learning, providing premium access to platforms like MasterClass and LinkedIn Learning, along with global team retreats and a hybrid work model based in Sao Paulo. **You might be a good fit if you...** * Have a technical foundation in HTML, CSS, XML, and understanding data flows. * Thrive on owning a portfolio where you are responsible for gross retention and "lock-in" scores. * Enjoy being the primary point of contact for high-profile partners like Samsung, Nike, or Nestlé. * Are looking for a "consultative" CSM role that goes beyond basic support to drive deep product adoption.