Customer Success Manager - Brasil at Insider One

This role is designed for an experienced Customer Success professional with at least 4 years of experience, ideally within the B2B SaaS or MarTech space. The ideal candidate balances high-level relationship management with a solid technical foundation—you should be comfortable discussing APIs, HTML, CSS, and data structures. Fluency in both Portuguese and English is required to manage a portfolio of partners effectively. As part of a rapidly growing global unicorn, you’ll join a "woman-led" community with a heavy emphasis on social responsibility and professional development. Standout perks include institutional access to premium learning platforms like MasterClass and LinkedIn Learning, a global ESOP (employee stock ownership) program, and a hybrid work model based in Sao Paulo. **You might be a good fit if you:** * Have a strong track record in gross retention and driving "value recognition" for technical products. * Possess the technical literacy to read API docs and understand data flows without needing a developer to translate. * Thrive in a fast-paced, high-growth environment where you can act as a strategic consultant for Fortune 500 brands. * Are looking for a senior-level individual contributor role that still offers opportunities to lead internal projects and mentor peers.