Customer Success Manager - Brasil at Insider One

This role is designed for a seasoned MarTech professional with at least 4 years of experience in Customer Success or Strategic Consulting. The ideal candidate resides in São Paulo and possesses a unique blend of relationship management skills and technical literacy—specifically the ability to read API documentation and understand data structures like HTML and CSS. As this is a senior-level position within a global SaaS unicorn, you should be comfortable acting as a strategic consultant for high-profile enterprise brands. This is a hybrid opportunity in São Paulo featuring a robust benefits package that includes equity (ESOP eligibility), referral bonuses, and extensive learning stipends for platforms like LinkedIn Learning and MasterClass. While this is an individual contributor role focused on driving gross retention and health scores, you will have the chance to lead internal projects and mentor junior team members. **You might be a good fit if you...** * Have a strong background in SaaS, particularly within Digital Marketing or Customer Engagement platforms. * Are billingual in Portuguese and English (Spanish is a major plus). * Can bridge the gap between business goals and technical implementation (APIs, XML, data flows). * Thrive in fast-paced environments and have a proven track record of managing a portfolio of complex partner accounts.